Configuring Outlook 2010 on BPOS to work with multiple exchange accounts

Instructions are modified from

I’ve been looking around all over for a way to configure multiple exchange accounts to work with Outlook 2010. The official word is that “Outlook 2010” isn’t supported by BPOS yet, and it’s left at that. One of the fortunate things about working for a company like InterKnowlogy is that we often have the liberty to experiment with and use non-standard or un-supported technology on a regular basis. Here’s the exact steps to setup Outlook 2010 on Windows 7.

Note that you will no longer be using the BPOS client to start outlook, and these instructions are for Outlook 2010 on Windows 7 only.

Server Information (Do this for each BPOS email account)

  1. Login to Outlook Web Access.
  2. Click on Options in the top right hand corner.
  3. Click on About in the navigation bar on the left.
  4. Find the entry for Mailbox server name and write it down or record it as you will be using it later.
  5. Log out of Outlook Web Access.

Create an Outlook Profile

  1. Make sure you have Outlook 2010 installed.
  2. Open the Control Panel.
  3. Click User Accounts
  4. Click Mail.
  5. In the window that pops up, click Show Profiles.
  6. Click Add.
  7. Enter a new name for the profile. i.e. Your email address
  8. Click OK.
  9. Click Manually configure server settings or additional server types.
  10. Click Next.
  11. Select Microsoft Exchange.
  12. Click Next.
  13. Enter the mailbox server name (that you wrote down or copied from the previous section) in the field Microsoft Exchange server.
  14. Enter your full name in the field User Name.
  15. Click More Settings.
  16. If you are prompted with an error that the action cannot be completed, click OK.
  17. Click Cancel.
  18. Click on the Connection tab.
  19. Select Connect to Microsoft Exchange using HTTP.
  20. Click Exchange Proxy Settings.
  21. Enter the mobile device URL for your region.
  22. Make sure the On fast networks, connect using HTTP first, then connect using TCP/IP is checked.
  23. Click OK.
  24. Click OK.
  25. Click Check Name.
  26. Enter your User Name and Password.
  27. Click OK.
    2. Click More Settings.
    3. Click the Security tab.
    4. Make sure Always prompt for logon credentials is checked.
  28. Your profile should now have resolved and the correct Microsoft Exchange server should be displayed.
  29. Click Next.
  30. Click Finish.

Add an Account to Your Outlook Profile

  1. If the mail dialog is not open, repeat steps 2-5 under Create an Outlook Profile
  2. Select the profile that you want to add an account too.
  3. Click Properties.
  4. Click E-mail Accounts.
  5. Under the E-mail tab, click New.
  6. Repeat steps 9-30 under Create an Outlook Profile.
  7. Repeat steps 5-6 for each e-mail account you want to add.
  8. Open Outlook 2010.
  9. Enter credentials for each account and check the remember option(make sure that the Username and password are correct for the account it is asking you for. THEY ARE DIFFERENT)
  10. Once Outlook is started…
  11. Click File in the top left corner.
  12. Click Account Settings.
  13. Click Account Settings in the dropdown.
  14. For each account under e-mail:
    1. Select the Account.
    2. Click Change.
    3. Click More Settings…
    4. Click the Security tab.
    5. Un-check Always prompt for logon credentials.
    6. Click Ok.
    7. Click Next
    8. Click Finish
  15. Click Close

Known Issues

  • If you are NOT using the BPOS client anymore you may not get notifications to change your password.
  • Calendars will show up with an error of “No Connection” you will have to send a sharing request to see their calendar.

34 thoughts on “Configuring Outlook 2010 on BPOS to work with multiple exchange accounts

  1. great steps… it works

    i have one question though except for the one where i use with the single sign on tool for bpos. the other exchange account which is also from bpos requires me to sign in everytime i login to outlook. even though i use remember my credentials.

    does it happen to you?

    • Unfortunately I haven’t yet found a way around that yet and also have to log in every time I start outlook, I’ve attempted to manually insert the credentials into the windows credentials manager, but haven’t yet been successful in having them saved.

      If you do find a solution I’d love to know!

  2. i have a exchange 2010 server account and a BPOS account.

    I want all emailed delivered to the SAME profile (don’t care if it’s a different tree)

    I keep getting errors during your setup…can I not do what i want, or am i entering credentials wrong?

  3. I have an exchange 2010 server and a BPOS account. exchange is my primary, BPOS is secondary. I would like Outlook 2010 to be able to receive email onto both accounts. I do not want to use the Microsoft Online Services Sign In Application.

    I followed your instructions and didn’t get it to work. I’ve already got POP, Exchange2010, hotmail coming into outlook with no problems, but this one is stumping me and the BPOS account has no logging or helpu error messages. Am I suppoosed to use the : Mailbox server name: VA3DIAXVS711.RED001.local?

    Do you need to have a new profile?

  4. Hi, It works fine for me, I have two email accounts, but It keeps asking me the password regardless I have saved them before. I’m using windows 7. It’s really bothering me.

    Do you have any solution? Thanks.

  5. I guess the promblem lies on the server end as BPOS is 2007 exchange. Outlook 2010 is designed keeping in view 2010 Exchange. Switching profiles will effect if you have a SSO singed as a different user and you keep switching b/w email accounts. Sing out on SSO and try switching.

  6. Boy this was like pulling teeth, it took serveral attempts and I finally got it to work.
    I could have used the Signon Agent but didn’t want to because it’s such a resource hog.
    Thanks again,
    I hope when we move over to Office 365 it gets whole lot simpler!

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